What are the terms of the 7-day money back guarantee?

We want your new car purchase with Driveway to be worry-free, so we make our guarantee simple and transparent.

  • Contact Driveway within 7 calendar days counted from the day you received your vehicle to return or exchange your vehicle.

  • We need to hear from you no later than 5:00 pm ET on the 7th calendar day.

  • For each mile driven over 400 miles, we will charge $1.00 per mile.

  • Shipping fees associated with the purchase are not eligible for a refund as part of the 7-day money-back guarantee.

Driveway cannot accept returns or exchanges if the vehicle has been damaged, in an accident, modified, or altered in any way from the condition it was delivered in. Driveway also cannot accept returns or exchanges if a lien or other encumbrance has been added to the vehicle beyond any Driveway financing.

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Business Hours: Mon–Sun 5am – 9pm PT