Why is the vehicle I favorited now showing up as pending or unavailable?
Quick Answer
A favorited vehicle may change to pending or unavailable because another customer has started the purchase process, the vehicle is no longer available, or inventory information has been updated.
You may notice one of your favorited vehicles now has either a Sale Pending or Unavailable flag on it. These flags can be seen on the thumbnail photo or in place of the Get Started button on the vehicle's detail page.
Sale Pending means we're temporarily holding the vehicle for another shopper who has started the purchase process. This vehicle may become available again if that other shopper changes their mind and decides not to move forward with the purchase.
Unavailable means either another shopper has closed the deal and purchased the vehicle, or we needed to pull it from our inventory for another reason. Once a vehicle is marked Unavailable, it likely won't become available again.